Bluetti Return & Exchange Policy

1. Overview

Thank you for your purchase from Tentage Rental Singapore. We take pride in the quality of our products and want you to be satisfied with every order. This policy explains the conditions under which Bluetti products purchased from us may be exchanged.

This policy applies only to Bluetti products (including Bluetti Power Stations, Bluetti Battery Generators, Bluetti Spare Batteries, and Bluetti Solar Panels) purchased from Tentage Rental Singapore. It does not apply to any other products or rental items.

Please read this policy carefully before placing your order. By completing your purchase, you agree to the terms set out below.

2. Eligibility for Exchange

We offer exchanges on Bluetti products under the following conditions:

The exchange request must be made within 7 calendar days from the date of delivery.
The exchange is only applicable if the product is defective upon receipt.
The product packaging (the box) must be in its original condition. Both the box and the contents inside must be intact.
All items, accessories, manuals, cables, and components included in the original packaging must be returned together with the product.
Proof of purchase (order confirmation, invoice, or receipt) must be provided.
If the box is damaged during delivery, the customer must provide photo evidence of the damage at the time of receipt. Without photo evidence, claims for box damage on arrival will not be accepted.

3. What Is Not Eligible for Exchange

To keep our pricing fair and our inventory in optimal condition, the following are not accepted for exchange:

Change of mind or personal preference (e.g., the customer no longer wants the product or simply does not like it).
Products that have been used, installed, charged beyond initial testing, or otherwise show signs of wear.
Products damaged due to misuse, mishandling, accident, unauthorised modification, or failure to follow product instructions.
Products with missing parts, accessories, packaging, manuals, or original seals.
Products with damaged boxes where no photo evidence of delivery damage was provided.
Products without valid proof of purchase.
Items returned more than 7 calendar days after delivery.

4. What Qualifies as a Defective Product

A product is considered defective if it fails to function as intended due to a manufacturing fault that was present at the time of delivery. Examples include:

Power station does not turn on or fails to charge.
Solar panel does not generate output when connected and tested correctly.
Visible manufacturing defect (e.g., cracked casing not caused by mishandling, damaged ports, faulty wiring).
Missing functional component that prevents normal operation.

Cosmetic imperfections that do not affect product performance, normal wear from use, or damage caused after delivery do not qualify as defects.

5. How to Request an Exchange

To initiate an exchange, please follow these steps within 7 calendar days of receiving your order:

Email us at samuel@tentagerentalsingapore.com, jiahao@tentagerentalsingapore.com, or jonathan@tentagerentalsingapore.com with the subject line “Exchange Request – [Order Number]”.
Include in your email: your order number, the product name, a clear description of the defect, and photographs or a short video demonstrating the issue. If the box was damaged on delivery, include photo evidence taken at the time of receipt.
Wait for our team to review your request. We will respond within 2 working days to confirm whether the exchange is approved and provide return instructions.
Once approved, package the product securely with all original contents and packaging, and send it to our address (see Section 8) at your own cost.
Upon receipt and inspection, we will arrange for the replacement unit to be dispatched to you.

6. Inspection and Approval

All returned products are inspected before an exchange is finalised. If, after inspection, the product is found not to be defective, or if any of the conditions in Section 2 are not met, the exchange will not be processed and the product will be returned to the customer at their cost.

7. Refund and Replacement Terms

There are no refunds under any circumstances. This policy provides for one-to-one product exchange only.
Store credit will not be issued.
Only the defective unit will be exchanged. The brand new replacement box and accessories will be retained by Tentage Rental Singapore. The customer keeps their original box and accessories from the purchase.
If a replacement of the same (older) model is unavailable, a newer model of similar specifications will be provided in its place.

8. Return Shipping

Tentage Rental Singapore does not cover the cost of return shipping. The customer is responsible for sending the defective unit to the address below at their own cost:

Tentage Rental Singapore

3791 Jalan Bukit Merah, #05-19

Singapore 159471

The customer is advised to use a trackable courier service. Tentage Rental Singapore is not responsible for items lost or damaged in transit during return shipping.

9. Rental Items

This Return & Exchange Policy applies only to Bluetti product purchases. For rental equipment (including but not limited to tents, chairs, tables, portable tents, and system/exhibition panels), please refer to your quotation Terms & Conditions.

10. Statutory Consumer Rights

Nothing in this policy is intended to limit your statutory rights as a consumer in Singapore under the Consumer Protection (Fair Trading) Act, including the Lemon Law provisions for goods that do not conform to contract. Where any provision of this policy conflicts with applicable law, the law shall prevail.

11. Changes to This Policy

Tentage Rental Singapore reserves the right to update or modify this policy at any time. The version in effect at the time of your purchase will apply to your order. The latest version of this policy is available on our website.

12. Contact Us

If you have any questions about this policy or wish to begin an exchange request, please contact us:

Tentage Rental Singapore

Samuel – +65 8023 2389 – samuel@tentagerentalsingapore.com

Jia Hao – +65 8044 7382 – jiahao@tentagerentalsingapore.com

Jonathan – +65 9825 3390 – jonathan@tentagerentalsingapore.com

Address: 3791 Jalan Bukit Merah, #05-19, Singapore 159471

Website: www.tentagerentalsingapore.com